Introduction
This Refund & Cancellation Policy outlines the terms under which YAKBOS Technologies Pvt Ltd (“YAKBOS”, “we”, “our”, “us”) processes cancellations and refunds for:
- Vendor onboarding (VVP™ Program)
- Digital services
- Platform-related payments
By using our services, you agree to this policy.
2. Nature of Services
YAKBOS operates as a:
- B2B platform connecting buyers and vendors
- Provider of digital and business solutions
- Facilitator of vendor onboarding and visibility services
Most services involve time, effort, and digital activation, hence refund terms are structured accordingly.
3. VVP™ Program (Vendor Onboarding Fees)
🔒 Non-Refundable Policy
- Fees paid for the Verified Vendor Partner (VVP™) Program are non-refundable once:
- Verification process has started, OR
- Vendor profile is approved/listed
❌ No Refund Cases:
- Change of mind after payment
- Lack of enquiries or business outcomes
- Delay in vendor response or buyer engagement
⚠️ Exception (Limited):
Refund may be considered ONLY if:
- Payment was made by mistake (duplicate transaction)
- Vendor application is rejected by YAKBOS
Such requests must be raised within 5 days of payment
4. 💻 Digital Products & Services
Cancellation Policy:
- Orders can be cancelled before project work begins
Refund Policy:
| Stage | Refund Eligibility |
|---|---|
| Before work starts | ✅ Full refund |
| Initial work started | ⚠️ Partial refund (based on work completed) |
| Project in progress | ❌ No refund |
| Project completed | ❌ No refund |
⚠️ Important:
- Custom solutions (ERP, websites, software) are non-refundable once delivered
- Any agreed milestones are considered binding
5. B2B Supply & Vendor Transactions
- YAKBOS acts as a platform/facilitator
- Transactions between buyers and vendors are independent agreements
Therefore:
- Refunds for products/services must be handled:
- Directly between buyer and vendor
YAKBOS is not liable for such disputes
6. Payment Errors & Failed Transactions
If you experience:
- Double payment
- Failed transaction with amount deducted
Contact us within 5 business days
Eligible refunds will be processed after verification.
7. Refund Processing Timeline
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
8. How to Request a Refund
To request a refund, contact:
📧 Email: contact@yakbos.com
📞 Phone: +91-9380376419
📌 Include:
- Name / Company name
- Payment details
- Reason for request
- Transaction reference
9. Abuse & Misuse Policy
YAKBOS reserves the right to:
- Reject refund requests in case of misuse
- Suspend accounts for fraudulent activity
10. Policy Updates
This policy may be updated at any time.
Changes will be reflected with the updated date.
11. Legal Jurisdiction
This policy is governed by the laws of India.
Jurisdiction:
Bengaluru, Karnataka